Frequently asked questions

How does it work?

Once the website has been set up, the web address that you choose is yours for as long as you want to stay with WorldAncestors. You can cancel at any time and the name will be deleted along with your site.

You are licenced to use the TNG software only as part of WorldAncestors, you can't take it with you without buying a new licence. But why would you want to? Setting it up yourself is not easy, unless you really know what you are doing.

How long does it take to set up?

From your first request to having your site available to use shouldn't take more than 24 hours. If there are any problems, we will let you know.

Can I import my family tree on Ancestry?

Yes, you can. You can import your family tree from Ancestry, Genes Reunited, Family Tree Maker or any other site or program that supports the export of GEDCOM files. Save your tree in the GEDCOM format and then import it into your WorldAncestors site. You will have to upload any images again though.

Can I have more than one tree on my webspace?

Yes. You can have as many trees as you like with as many people as you like. You can import a GEDCOM file for each or add people manually if you wish.

Do I have to use a GEDCOM file?

No, you can start with an empty family tree and manually enter the data, firstly in the admin section, then through the main editing pages. This can actually be a lot easier than trying to adapt something that has been imported from another site.

What about data privacy?

You decide what you want other people to see. You can set the site to be public or to require a login and password. You can also set the permissions for any other user that you want to invite to view your tree.

What about technical support?

Technical support is included in your annual hosting fee. If you have any questions or if you are having difficulty with any part of TNG, please get in touch using the contact form.


If you are not sure that WorldAncestors is the right way to go for your project, we are offering a 7 day free trial. You will be able to use all the features of the TNG software. Follow the link below and fill out the registration form.

FREE setup
on all new family history websites
worth $45!
This offer is only available for a limited period and will end on 31 January 2016.